Digital channels: what to check before using

Before installing or signing in

• Check the developer's name in the store and the indication on the institution's official channel.
• Keep the system and the app updated.
• Do not download installation files received by message.
• Enable the official authentication mechanisms without sharing codes.

How to separate guidance from transactions

Tecbank guides help you prepare and compare. Balance, statements, Pix, bank slips, cards, loans, cancellation and signing belong to the responsible institution's channel. Browsing this site does not authorize any of those operations.

Prepare your service contact

Identify the service, the approximate date of the problem and the previous reference number, if any. Describe the question without disclosing your password, code, full card number or documents. To dispute an operation, use the institution's authenticated channel.

Open Finance: understand before authorizing

It is a way to share data and use services between participating institutions, with authorization. It can help gather financial information and support product analysis, but it does not guarantee credit, a higher limit or a lower rate.

Tecbank does not connect your accounts through this page. This guide does not receive bank statements via Open Finance, does not request consent and does not present Tecbank as a participating institution.

What to check in the consent

• Which institution sends and which receives the data, or which service will be started.
• Which data or service features are involved and for what purpose.
• The stated term, how to track authorizations and how to cancel whenever you want.

Authorization is not sending your password

Use the official channels of the institutions involved. Read each consent, authentication and confirmation step. Authentication belongs to the responsible institution's secure environment; do not send your password, token or confirmation code by chat or to an advisory service.

Do not confuse sharing information with authorizing a payment: check the service, the amount and the recipient whenever there is a transaction. An authorization should be reviewed against your goal.

After authorizing

Track consents in the institutions' channels and cancel the ones you do not want to keep. Ending a sharing should not be confused with automatically deleting every record already received: the handling of those records depends on the applicable rules and the purpose.

For businesses, also confirm who has the power to authorize and manage access. Do not use an employee's personal credentials as a shortcut for a business authorization.

Choose the channel according to the operation

At the consulted bank, the digital channels page directs individuals to the app and to specific portals, such as investments and pension plans. The existence of a business access point does not mean the same channel serves every profile or operation.

At Tecbank, public registration lookup, indicators and educational tools do not give access to your bank account. Confirm the vendor's official domain and app before signing in. Do not share access links that contain a ticket, code or session data.