Tecbank help center

Find the right channel, organize your request and follow each step safely.

Which channel to contact

Choose according to the topic. Each channel has a purpose.

TECBANK SERVICE

Business account opening and advisory

Tecbank handles the process of opening a business account at a private bank.

Talk via WhatsApp and arrange service by Google Meet or in person, subject to availability.

Talk to Tecbank (service in Portuguese)WhatsApp
E-mail: contato@tecbank.com.br

FINANCIAL INSTITUTION

Account, card or banking operation

For balance, password, Pix, bank slip, statement, block or dispute, contact the institution responsible for your account or card.

Check the channel in the installed app, in the contract or on the back of the card. Tecbank does not access your account and does not replace the bank's customer service or ombudsman.

SERVICE CONTINUITY

Complaint still unresolved

Keep the reference number of the first contact. Check the official channel for the customer service and ombudsman requirements of the responsible institution.

Channels, hours and steps may differ. Record the agreed follow-up to track the request.

SECURITY PRIORITY

Suspected fraud or lost card

Prioritize blocking and reporting through the institution's official channel. Do not wait for the advisory's reply to protect your account.

Do not use numbers received in unexpected messages and do not share your password, token or full card number.

How to organize and track your request

Summarize the topic: state what happened and the date, without exposing sensitive information.
Record the contact: note the channel used, the reference number and a summary of the conversation.
Keep the next step: record the agreed follow-up and the receipts in a safe place.
Share only what is needed: send information only through the verified channel. Do not post documents or account data in open forms.

This page guides the organization of your records. It does not issue a banking reference number and does not promise a response time from another institution.

Help by topic

Digital channels →Security and access →Internet banking and access management →Business packages and services →Business credit →Account and card insurance →Claim notice and tracking →

To compare a credit proposal, have the installment, CET, term and collateral. The analysis and decision belong to the responsible institution.

For a claim, contact the insurer named in the policy and track the reference number through its channel.

Features available on the site

Public guides and references for businesses.
CNPJ lookup in the business account page feature.
Mathematical estimates in the Solutions center, with an editable rate.

The private area does not yet receive client registration or documents. The site does not move bank accounts, pay bank slips, make Pix, unblock banking passwords or contract credit.

Tecbank service is not advertised as 24-hour human service and does not automatically follow another bank's schedule.

Other guidance

Care with job ads

Confirm the company, the role, the responsibilities and the application channel before sharing data. Be wary of any upfront charge tied to a hiring promise.

This center is not a recruitment portal and does not receive resumes. There is no selection process advertised on this page.

Organizing questions and service reference numbers — Illustrative image generated by AI.

Keep researching

Business account · Business packages · Solutions center

Informative content reviewed on October 29, 2026. The opening of a business account at a private bank is handled with Tecbank service via WhatsApp. Product contracting and banking conditions follow the rules of the responsible institution.

Next step for your company

Tecbank handles the opening process of your business account.

Request the opening via WhatsApp (service in Portuguese)Service via Tecbank WhatsApp.